FAQ

Default solution folder, feel free to edit or delete it.

What is your support email ID ?
You may email us at support@tetcos.com for tech support questions or raise a support ticket after signing up to our helpdesk portal at https://tetcos.freshd...
Sat, 4 Apr, 2020 at 11:12 AM
What is your contact number ?
You can call us for sales on + 91 80 2663 0624 and for Tech Support on  +91 76760 54321
Fri, 15 Jul, 2016 at 11:09 AM
What are the minimum system requirements for NetSim & NetSim license server?
NetSim Client (installs locally): Processor: i3 equivalent or above Disk: Min 3 GB of free space RAM: Min - 4GB RAM. Recommended - 8 GB Graphics: Monit...
Tue, 31 Dec, 2019 at 3:50 PM
Does NetSim support SDN?
SDN is featured with NetSim v11 onwards.  Refer: https://www.tetcos.com/sdn.html  for further details.
Sat, 11 Apr, 2020 at 10:40 AM
What is the support and upgrade policy for NetSim?
NetSim Support includes Software upgrades are provided via secure FTP with login and password Product support is through our helpdesk (https://tetcos.fre...
Thu, 27 Feb, 2020 at 11:04 AM
Can the same config files be used across NetSim versions ?
Simulation config files in XML format is used to save the network (topology, devices, links, parameters, metrics etc) Configuration files created in a hi...
Fri, 19 May, 2017 at 11:15 AM
List of known issues in NetSim v10.2
User modified parameters will not reflect in newly dropped devices: After dropping nodes on the environment, modification of protocols/ global properties (...
Fri, 22 Jun, 2018 at 4:46 PM
List of known issues in NetSim v11
User modified parameters will not reflect in newly dropped devices: After dropping nodes on the environment, modification of protocols/ global properties (...
Tue, 18 Jun, 2019 at 3:02 PM
Best practices for customers to utilize NetSim Support Portal
Following are our recommendations to help you in getting the best out of our support portal: Mark a cc to the Application Engineer (your contact person in...
Sat, 11 Apr, 2020 at 10:42 AM
List of known issues in NetSim v12
User modified parameters will not reflect in newly dropped devices: After dropping nodes on the environment, modification of protocols/ global properties (...
Mon, 22 Jun, 2020 at 2:46 PM