Following are our recommendations to help you in getting the best out of our support portal:

  1. Mark a cc to the Application Engineer (your contact person in NetSim), or to sales@tetcos.com if you dont hear back from us within 2 working days. This sometimes happens if the portal marks your request as 'spam'.
  2. Always Sign in to our Support Portal which provides a convenient and rich interface to:
  • Create new tickets 
  • Keep track of existing tickets
  • Respond to support mails

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You can quickly get to our support portal from NetSim Home Screen using the "Raise a ticket" option or from our website (http://www.tetcos.com) under Support->Raise a ticket option.

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Also, access our KnowledgeBase hundreds of technical articles and FAQ's which can be accessed directly from the home screen using the "Helpdesk" option or from our website (http://www.tetcos.com) under Support->KnowledgeBase option.